WigBay - terms and conditions

Important Information - All wigs, toppers and hair extensions MUST be washed before being shipped.

1. The seller is responsible for giving the correct information about the items they are selling.

False or misleading information will result in the money being refunded to the buyer and the sale becoming void.

In this case the wig will be returned to the seller and the money refunded to the buyer. The seller will pay the return shipping costs and this will be deducted from the refund.

2. Our wig store will hold the money from the sale until the buyer has received the items and is happy with it. Once the buyer confirms this we will release the money to the seller.

3. The buyer pays for shipping.

4. The buyer will be responsible to pay for return shipping if they would like to return the item to the seller. The seller reserves the right not to accept returns if this is stated on the original sign up form.

5. All items MUST be sent by recorded/signed for delivery. We take no responsibility for items lost in the post.

6. The seller MUST purchase shipping insurance before sending the item. If the buyer does not receive the item the money will be refunded and the seller will be need to take up the matter with the shipping insurance.

7. Once the item has been received and the seller has been paid we will have nothing further to do with this transaction.

8. We will not disclose the personal information of the seller to the buyer. 

9. We will take 10% of the final price.